What can IT do for me?
A reliable provider is key to support success. When facing complex situations, it can seem as if you alone are responsible for diagnosing problems and coordinating communication among vendors. However, you are not alone as CTM provides options.
Our Support Services provide a single point of contact and accountability. As a line of business owner, you don’t have to spend your time coordinating IT support services with each support provider of your infrastructure. We have a track record of managing multi-vendor IT environments and providing innovative maintenance solutions. CTM can apply proven methods and unique insight to resolve your specific challenges. CTM uses an integrated, automated service delivery model that helps to reduce downtime by streamlining problem identification and resolution across your environment. It also enables CTM to monitor network performance to reduce outages in your environment. Providing support under a simplified contract structure, we can help you meet service level expectations and can act as a trusted advisor to your organization.
We provide a suite of managed services designed to provide proactive support at a fixed monthly cost.